As I have mentioned before, the incredible growth in our coexistence products has led us to start working with The Turtle Partnership, fellow members of the Penumbra Group. At first, this will mostly be primary support for CoexLinks, but eventually we hope to have the Turtles, as we affectionately refer to them, provide primary support for CoexEdit and Midas and more. Genii Software will continue to be in charge of secondary support, as well as research and development. Both Genii Software and Granite Software will continue to market and sell CoexLinks.
Since The Turtle Partnership is based in the United Kingdom, I guess that means we are technically "off-shoring" our support, but I think you will find the support the Turtles provide is top notch. Also, given that our customers are spread out over 46 countries, a base in Europe seems sensible.
So, here are the new CoexLinks support numbers to use:
From the United States, Canada, Mexico, and South America: +1 (216) 920-4378
From Europe: +44 (0) 208 099 8324
From Asia, Africa and South America: Call either number
E-mail support (often the best way to go anyway): CoexLinks@GeniiSupport.com
Support e-mails can also go to firstname.lastname@example.org, as before, but will likely be forwarded and responded to by the Turtles. I will post revised support forum information shortly.
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