Well, this started off poorly (see my previous post), and I thought it might continue poorly, as I called the number suggested, and they couldn't help, but sent me to another person, who couldn't help and sent me to a third. At least the first two calls were fairly quick without either long holds or confusion.
But then I hit gold. I was sent to a person in Pre-Sales who was terrific. She understood my questions, then directed me to the exact page I needed, explained what I needed to buy, why I needed the licenses, and how to proceed. She made sure I knew who to call if I had any trouble with the purchase, with the download or with anything afterwards. Simply the most efficient and knowledgeable person I have ever dealt with in IBM (outside of the people I actually know). I was actually glad that they had am optional "one minute survey" afterwards, which I gladly took so that I could rave about how great she was. I didn't feel the least bit rushed by her, but I think I had all the answers I needed in less time than it took me to fill out the survey.
Unfortunately, I don't know her name, but it was a true pleasure. Good work, IBM!
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Tags: Lotus Notes