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How to get your product used "in anger"
Mon 24 May 2004, 09:22 AMTweet
by Ben Langhinrichs
Copyright © 2004 Genii Software Ltd.
What has been said:
161.1. Carl (not Myhill) (05/24/2004 05:32 PM)
Great question. We've tried different approachs too. Not so sure one way is better than the other. The working with design partners works great when they understand what they want, but sometimes when you're inventing a new way of working they just don't get it.
Great question! I'll have to think about it some more.
161.2. Colin Pretorius (05/25/2004 11:43 AM)
It helps to have a Notes-based product where you can update and replicate the design daily, so you can postpone the "setting in stone" (almost) indefinitely :)
I'd say it's a combination of two things: trying to delay the setting in stone bit, and anticipating those desire lines. Anticipating is not easy, but that's what sets good software apart from great software, the kind of magic that we all aspire to :) I think a bit of inspiration and a lot of research and application domain knowledge are essential.
As an aside, I think that designing with flexibility in mind is crucial to tracking those desire lines. It's not the same as anticipating, but it makes subsequent updates far more likely to keep users happy.