Ben Langhinrichs

Photograph of Ben Langhinrichs

E-mail address - Ben Langhinrichs

Recent posts

Mon 21 Jun 2021

Custom Domino Extensions presentation

Thu 10 Jun 2021

Notes 12 without all the blue

Wed 5 May 2021

Pull public data into Notes on the fly

September, 2021
   01 02 03 04
05 06 07 08 09 10 11
12 13 14 15 16 17 18
19 20 21 22 23 24 25
26 27 28 29 30

Search the weblog

Genii Weblog

Caring about customers

Mon 28 Feb 2005, 12:50 PM

by Ben Langhinrichs
Kathy Sierra has a great post called Can your teach someone to care? which talks about how to infect your people with the enthusiasm to really care about your customers.  As she puts it
Passion is infectious, and so is caring. The brain usually can't help sliding toward the behaviors of those that brain is around. So if you want people to care, make sure the culture of your environment has hit a critical mass of caring.
As with most of Kathy's posts, this is well worth reading.  I like to feel that we have a culture of caring at Genii Software, but it never hurts to be reminded and to think about it consciously.

Oh, and my favorite line is Kathy's last
I heart users : )

Copyright 2005 Genii Software Ltd.

What has been said:

294.1. Duffbert
(02/28/2005 12:39 PM)

And how often do you here *that* coming from IT professionals? :-)