Ben Langhinrichs

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Genii Weblog

Why would GeniiSoft.com be down for some and not for others?

Fri 22 Jul 2005, 11:56 AM



by Ben Langhinrichs
I have a customer who reports that GeniiSoft.com has been down for the past couple of days.  The problem is, it is not down and hasn't been down.  There are still lots of visitors from many places.  Here are just the past few minutes from Nedstat, and there are visits from Albania to Greece to London, but this customer still can't get through.  

What could cause that?  I assume it is DNS related, but my knowledge stretches awfully thin in that area.  Any ideas from those wiser and more technical than I am?
Inline JPEG image

Copyright 2005 Genii Software Ltd.

What has been said:


337.1. Richard Schwartz
(07/22/2005 10:31 AM)

Have the customer do an nslookup on geniisoft.com. (include the period at the end!) Do the same thing yourself and compare results. Also have the customer do a tracert (or traceroute, dependong on the OS) to www.geniisoft.com. This will determine whether the customer has a DNS issue or a routing issue.

-rich