HCL is doing so many things right, but...
Wed 3 Jul 2019, 11:01 AMTweet
by Ben Langhinrichs
Copyright © 2019 Genii Software Ltd.
What has been said:
1107.1. John Curtis (07/03/2019 11:15 AM)
I have forwarded this internally. It has forever and always been a struggle to commit to which API calls to effectively "freeze" by publishing. It's not just an analysis of what exists, has never changed, etc., but a calculation of support cost.
I can speak to the DQL calls - we're just not done to a point that allows it yet. We will be.
Another forever and always thing is the estimation by people of the capacity of the team to provide what is asked for. I mean simple horsepower capacity. Without going too deep, I will just ask a telling question - 2 year ago, do you you IBM added to our number prior to the first HCL transaction?
Don't hear me making excuses, just stating fact.
We'll get there, and consider a fire under this particular issue. Thanks so much for your commentary!
1107.2. Ben Langhinrichs (07/03/2019 11:28 AM)
Thanks, John. I appreciate your forthrightness and commitment to getting there. I also understand that the team is handling a ton of stuff already, and that the C API is always a moving target when new things are being built as it is hard to know what to put in and what not to. But I also know that the squeaky wheels tend to squeak about more visible issues, and want to make sure it doesn't get forgotten.
1107.3. Hogne B. Pettersen (03.07.2019 12:13)
Excellent writeup, Ben. I fully agree with you. The number of third party products have been slowly decreasing since 2012. Most of the ones I was administering are dead and on life support in the companies using them. Too bad.
1107.4. Ben Langhinrichs (07/03/2019 12:34 PM)
Hogne, I have high hopes that if HCL continues to push and enhance the product and win over big customers, some of the older third party vendors will try again, and maybe even a few new ones will give it a try. Granted, many got burned by the neglect over the past few years, but the opportunity to make money heals a lot of old grudges, and HCL is not IBM.
1107.5. John Detterline (07/03/2019 02:42 PM)
I agree with this post. A former client that was a long time Notes/Domino client, used the lack of integration with Unified Communications products as one of the reasons to dump the entire platform. It is very difficult to justify using a product when you can't point to other products that work with it. Thanks for writing this.
1107.6. John Head (07/03/2019 03:46 PM)
@John Curtis - it's far better to get a new version out for each major release - and then change things later for the next release, than to skip releases for the API Toolkit. Features are never done. We all understand that HCL is working their asses off and catching up from the lull in the past few years is difficult. But there needs to be an API Toolkit release EVERY NOTES RELEASE, period. Not doing it is detrimental to the adoption of ISV's.