Ben Langhinrichs

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May, 2019
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Genii Weblog


Civility in critiquing the ideas of others is no vice. Rudeness in defending your own ideas is no virtue.


Tue 21 May 2019, 09:21 AM
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I've noticed a few times recently something we haven't seen much in a while: new people needing to learn/understand Notes admin or development, or just needing to understand what Notes/Domino is all about. If all goes well, this may happen more and more. But we need a better answer than suggesting they go out and see "all the content online". We need to start thinking about being more organized. With luck, HCL and partners like TLCC will offer the right courses or content, but right now the content out there is often dated, obsolete, too advanced, too confusing, or lacking in context for a new user. 
 
We need to ask ourselves, what should an admin, developer, or manager read first? What provides enough roadmap that they'll understand the context of all that information. We don't have an amazing resource like Saleforce's Trailhead that is already highly organized and streamlined, so we're going to have to play catch up. Saying "there's lots of great content online" is useless to people starting out who don't know where to start, what to trust, and how to focus. As ISVs and BPs, and for those who work for HCL, these are our potential customers, so helping them is also a first step to building relationships with them. We've been an old buddy network for so long, we aren't always prepared to welcome and guide the newbies. But doing so will help all of us, so let's get prepared. Put together a solid resource sheet ahead of time, and you may develop a relationship with a customer that needs you as much as you need them. If you offer training materials, courses, etc., make sure it is clear what is needed for someone either new to Notes/Domino (and Sametime, etc,.) or who has not used it in years. Also, spruce it up and make sure it is up-to-date.
 
Have you ever thought about the fact that the word noob is just the word boon turned around? If we can turn around these noobs, they can be boons to our business and the community. 
 
Of course, if any of you can build a magical experience like Trailhead for Notes/Domino, do so and I'll happily send people to you. In the meantime, let's do the best with what we have.

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